PRINTING BROTHERS LLC

Privacy Policy

Effective Date: May 20, 2026 | Last Updated: May 20, 2026

Full Agreement

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly
We collect information you voluntarily provide to us, including:

Full name
Business name
Email address
Phone number
Mailing or billing address
Artwork, files, and design assets submitted for print orders
Payment information (processed securely through third-party payment processors)
Messages, inquiries, and correspondence submitted via forms or email

1.2 Information Collected Automatically
When you visit our website, we may automatically collect IP address and browser type, pages visited and time spent on pages, referring website or search terms, device type and operating system, cookie data and similar tracking technologies.

1.3 Information from Third Parties
We may receive information about you from third-party sources such as Google, Facebook, or other platforms through which you contact or engage with us.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To process and fulfill your print orders and service requests
To communicate with you about your orders, quotes, and inquiries
To send appointment reminders, order status updates, and follow-up messages via SMS and/or email
To send promotional offers, seasonal campaigns, and marketing communications via SMS and/or email (with your consent)
To respond to reviews and manage our online reputation
To improve our website, services, and customer experience
To comply with legal obligations and enforce our Terms of Service
To detect and prevent fraud or unauthorized activity

3. SMS / TEXT MESSAGE COMMUNICATIONS

By providing your phone number and submitting any form on our website, you expressly consent to receive SMS text messages from Printing Brothers LLC. These messages may include:

Order confirmations and status updates
Quote follow-ups and appointment reminders
Promotional offers and seasonal specials
Customer satisfaction and review request messages

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent unless you re-subscribe.

For assistance, reply HELP or contact us at [email protected].

We do not sell, rent, share, or transfer your phone number to third parties for their own marketing purposes.

4. SHARING OF YOUR INFORMATION

We do not sell your personal information. We may share your information with trusted third parties solely to operate our business and provide services to you, including:

GoHighLevel / LeadConnector — our CRM, marketing automation, SMS, and communication platform
Stripe — payment processing
Google — Google Business Profile management and advertising
Email service providers — for sending transactional and marketing emails

These third parties are contractually obligated to protect your information and may only use it to provide services on our behalf. We may also disclose your information if required by law, legal process, or governmental request.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to enhance your experience, analyze traffic, and support marketing efforts. You may control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of certain website features.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. YOUR RIGHTS

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time
Request that we not sell your personal information (we do not sell personal information)

To exercise any of these rights, please contact us at [email protected].

8. SECURITY

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. CHILDREN'S PRIVACY

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. CONTACT US

Printing Brothers LLC
1723 W 8th Street, Wilmington, DE 19805
Email: [email protected]

Printing Brothers LLC

1723 W 8th Street, Wilmington, DE 19805
Email: [email protected]